Navient is without doubt one of the largest pupil mortgage servicers within the nation, with thousands and thousands of debtors utilizing it to repay their federal and personal pupil loans. Nevertheless, a couple of lawsuits allege dangerous and misleading practices, which might impression your pupil loans.

a sign on the side of a building: Exterior of a Navient building

© Jonathan Weiss/Shutterstock
Exterior of a Navient constructing

Whether or not Navient is your lender or not, this is what these lawsuits imply to your pupil loans.


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What are the Navient lawsuits?

There are a handful of Navient lawsuits happening proper now in a couple of totally different states, beginning as early as 2017. Here is what they’re alleging.

Deceptive debtors

The Shopper Monetary Safety Bureau says that Navient “illegally fail[ed] debtors at each stage of reimbursement.” The lawsuit, introduced on by the CFPB, alleges that Navient harm debtors by offering unhealthy and typically false data, not processing funds appropriately and never taking applicable steps to rectify conditions when debtors introduced up these complaints.

In actual fact, the lawsuit alleges that Navient purposely made many debtors pay extra on their loans than they wanted to, and the CFPB is suing for debtors to get monetary aid from Navient’s mishandling.

The swimsuit alleges that Navient steered debtors into forbearance over different choices, like income-driven reimbursement plans. Forbearance briefly pauses pupil mortgage funds with out hurting your reimbursement standing, however curiosity nonetheless builds whilst you’re not making funds. Meaning debtors ended up paying extra in curiosity as a result of they went by way of with forbearance fairly than saving cash and selecting an IDR plan.

Advising costly choices

A New Jersey lawsuit filed in October 2020 alleges that Navient pushed debtors into taking out personal pupil loans with co-signers – even when it wasn’t in one of the best curiosity of the borrower. New Jersey says that Navient informed debtors they might have members of the family assure their personal pupil loans as co-signers, however then set almost unimaginable hurdles to let debtors launch their co-signers from the mortgage.

Which means that Navient will get paid if the borrower defaults, since Navient can accumulate by charging the co-signer on the mortgage.

Overcollection and mortgage lies

If debtors had been behind on their loans, New Jersey says that Navient would inform debtors that they owed greater than they actually did. In line with New Jersey, Navient did this by accumulating not solely the quantity that was overdue, but additionally the following month’s quantity. This prompted debtors to overpay – typically lots of of {dollars} – usually after they could not afford it.

The CFPB alleges that Navient additionally did not permit some debtors to discharge their loans after they certified for it.

“Severely and completely disabled debtors with federal pupil loans, together with veterans whose incapacity is related to their army service, have a proper to hunt mortgage forgiveness underneath the federal Whole and Everlasting Incapacity discharge program,” CFPB says. “Navient misreported to the credit score reporting firms that debtors who had their loans discharged underneath this program had defaulted on their loans after they had not.”

How does the Navient lawsuit have an effect on my pupil loans?

The vast majority of these lawsuits are ongoing, which signifies that your pupil loans will not see a lot – if any – impression. However if you happen to’re experiencing any points together with your pupil mortgage servicer, you may take a couple of steps to make sure that it’s working in your finest curiosity.

  1. Overview your mortgage particulars. Whether or not you are on autopay or you have not been in a position to afford to make funds in awhile, you may not know what you are on the hook for and even what forms of loans you could have. Since Navient companies personal and federal pupil mortgage lenders, test what you could have earlier than exploring your choices.
  2. Discover alternate options by yourself. You may look into totally different reimbursement choices, like income-driven reimbursement plans, forgiveness or pupil mortgage refinancing. It is necessary to know your choices earlier than speaking to your mortgage servicer so that you’re knowledgeable about totally different gives.
  3. Ask your servicer for choices. Even if you happen to’ve finished all of the analysis by yourself, contacting your mortgage servicer is subsequent. Ask it what you qualify for and the way every choice impacts reimbursement and what you will ultimately repay over the lifetime of your mortgage. In case your lender mentions that you do not qualify for particular packages – or solely directs you into costlier cost choices – it could be a crimson flag.
  4. If vital, file a grievance. Should you assume your mortgage servicer is inflicting you to pay extra money than you assume you owe or is in any other case deceptive you, contemplate submitting a proper grievance. You are able to do this together with your lender, together with your state’s legal professional normal or on the federal degree: the U.S. Division of Training, Federal Commerce Fee or CFPB. If you are going to go this route, you will want documentation proving your case. Maintain detailed notes and information of each telephone name and correspondence together with your lender.

Does Navient service my pupil loans?

Whereas Navient companies thousands and thousands of debtors, it doesn’t service each borrower. It additionally companies each federal and personal pupil loans.

You may test your servicer with the Division of Training if in case you have federal loans. One of the simplest ways to see who companies your personal loans is to test your newest correspondence relating to your pupil loans. If you have not made funds shortly, you would possibly wish to test your credit score report. You are able to do this without spending a dime by way of This allows you to see all of your debt, together with those which are delinquent, in default or paid off.

Will Navient forgive pupil mortgage funds?

One Navient lawsuit was settled in July 2020; nonetheless, no financial damages might be given to debtors affected. As an alternative, Navient will implement improved coaching for workers relating to PSLF.

It’s doable that future lawsuits might present affected debtors financial compensation, however presently it’s unlikely that Navient will forgive pupil mortgage funds.

The underside line

With half a dozen totally different lawsuits nonetheless working their method by way of the court docket system, Navient is dealing with a slew of authorized battles over the way it handles pupil loans. With many accusing the servicer of deceptive debtors, charging greater than what was due and mendacity to debtors about their loans, there’s an opportunity that present debtors might see an impression.

If Navient is your pupil mortgage servicer, you most likely will not see any money from these lawsuits anytime quickly. However you may take management of your pupil loans by ensuring you are on one of the best reimbursement plan to your funds.

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